Privacy policy

This privacy policy of HFF PROTEIN SUR S.L. (‘Company’, ‘we’, ‘us’, ‘we’ or ‘our’), describes how and why we may collect, store, use and/or share (‘process’) your information when you use our services (‘Services’), such as when you:

  • Visit our website at https://hffprotein.com, or any website of ours that links to this privacy notice.
  • Interact with us in other related ways, including sales, marketing or events.

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, do not use our Services. If you still have any questions or concerns, please contact us at info@hffprotein.com.

SUMMARY OF KEY POINTS

This summary provides key points from our privacy notice, but you can find more details on any of these topics in the relevant section.

What personal data do we process? When you visit, use or browse our Services, we may process personal information depending on how you interact with HFF PROTEIN SUR S.L. and the Services, the choices you make and the products and features you use.

Do we process any sensitive personal information? We do not process sensitive personal information.

Do we receive information from third parties? We do not receive any information from third parties.

How do we process your information? We process your information to provide, improve and administer our Services, communicate with you, for security and fraud prevention, and to comply with the law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.

In what situations and with what types of parties do we share personal information? We may share information in specific situations and with specific categories of third parties.

How do we keep your information secure? We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or warrant that hackers, cybercriminals or other unauthorized third parties will not be able to defeat our security and collect, improperly access, steal or modify your information.

What are your rights? Depending on where you are located geographically, applicable privacy law may mean that you have certain rights with respect to your personal information.

How do you exercise your rights? The easiest way to exercise your rights is to contact us. We will consider and act on any request in accordance with applicable data protection laws.

TABLE OF CONTENTS

1. WHAT INFORMATION DO WE COLLECT?
2. HOW DO WE PROCESS YOUR INFORMATION?
3. ON WHAT LEGAL BASIS DO WE PROCESS YOUR PERSONAL INFORMATION?
WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
6. HOW LONG DO WE KEEP YOUR INFORMATION?
7. HOW DO WE KEEP YOUR INFORMATION SECURE?
8. DO WE COLLECT INFORMATION FROM MINORS?
9. WHAT ARE YOUR PRIVACY RIGHTS?
10. CONTROLS FOR NON-MONITORING FUNCTIONS
11. DO WE MAKE UPDATES TO THIS NOTICE?
12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
13. HOW CAN YOU REVIEW, UPDATE OR DELETE THE DATA WE COLLECT FROM YOU?

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In short: we collect the personal information you provide to us.

We collect personal information that you voluntarily provide to us when you express interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or when you communicate with us.

Personal information provided by you. The personal information we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

  • names
  • telephone numbers
  • e-mails
  • postal addresses
  • job titles
  • contact preferences

Sensitive information. We do not process sensitive information.

All personal information you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.

Automatically collected information

In short: certain information, such as your Internet Protocol (IP) address and/or browser and device characteristics are automatically collected when you visit our Services.

We automatically collect certain information when you visit, use or browse the Services. This information does not reveal your specific identity (such as your name or contact information), but may include usage and device information, such as your IP address, browser and device features, operating system, language preferences, referring URL, device name, country, location. information about how and when you use our Services and other technical information. This information is needed primarily to maintain the security and operation of our Services, and for our internal reporting and analysis purposes.

Like many companies, we also collect information through cookies and similar technologies. More information on this can be found in our Cookie Notice: https://hffprotein.com/en/cookie-policy/.

The information we collect includes:

  • Registration and usage data. Log and usage data is service-related, diagnostic, usage and performance information that our servers automatically collect when you access or use our Services and that we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type and settings and information about your activity on the Services (such as date/time stamps associated with your usage, pages and files viewed). The following information is also available: device event information (such as system activity, searches, and other actions it performs, such as what functions it uses), device event information (such as system activity, error reports (sometimes called “crash dumps”), and hardware configurations).
  • Device data. We collect device data, such as information about your computer, phone, tablet or other device you use to access the Services. Depending on the device used, data from this device may include information such as your IP address (or proxy server), application and device identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system and system configuration information.
  • Location data. We collect location data, such as information about the location of your device, which may be accurate or inaccurate. The amount of information we collect depends on the type and configuration of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You may opt out of allowing us to collect this information either by refusing access to the information or by disabling your location settings on your device. However, if you opt out, you may not be able to use certain aspects of the Services.

2. HOW DO WE PROCESS YOUR INFORMATION?

In short: We process your information to provide, improve and administer our Services, communicate with you, for security and fraud prevention, and to comply with the law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

  • To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud control and prevention.
  • Identify usage trends. We may process information about how you use our Services to better understand how they are used so that we can improve them.
  • To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are more relevant to you.
  • To save or protect the vital interest of an individual. We may process your information when necessary to save or protect a person’s vital interest, such as to prevent harm.

3. ON WHAT LEGAL BASIS DO WE PROCESS YOUR INFORMATION?

In summary: we only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., a legal basis) to do so under applicable law, such as with your consent, to comply with laws, to provide services to you to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.

The General Data Protection Regulation (GDPR) and the UK GDPR require us to explain the valid legal bases on which we rely to process your personal information. As such, we may rely on the following legal bases for processing your personal information:

  • Consent. We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You may withdraw your consent at any time. Click here to learn more.
  • Legitimate interests. We may process your information where we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not override your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described for:
    • Analyze how our services are used so that we can improve them to attract and retain users.
    • Support our marketing activities
    • Diagnosing problems and/or preventing fraudulent activities
  • Legal obligations. We may process your information when we believe it is necessary to comply with our legal obligations, such as cooperating with a law enforcement or regulatory agency, exercising or defending our legal rights, or disclosing your information as evidence in litigation in which we are involved.
  • Vital Interests. We may process your information when we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In summary: We may share information in specific situations described in this section and/or with the following categories of third parties.

Suppliers, consultants and other external service providers. We may share your information with third-party vendors, service providers, contractors or agents (‘third parties’) who perform services for us or on our behalf and require access to such information to perform that work. We have contracts in place with our third parties that are designed to help protect your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do so. Nor will they share your personal information with any organization other than us. They also undertake to protect the data they hold on our behalf and to retain it for the period we specify. The categories of third parties with whom we may share personal information are as follows:

  • Data analysis services
  • Sales and marketing tools

We may also need to share your personal information in the following situations:

  • Commercial Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business from another company.

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In short: we may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (such as web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice: https://hffprotein.com/es/politica-de-cookies/.

6. HOW LONG DO WE KEEP YOUR INFORMATION?

In summary: We retain your information for as long as necessary to fulfill the purposes described in this privacy notice, unless otherwise required by law.

We will only retain your personal information for as long as is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements).

Where we do not have an ongoing legitimate business need to process your personal information, we will delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup files), we will store your personal information securely and isolate it from any further processing until such time as it is possible to delete it.

7. HOW DO WE KEEP YOUR INFORMATION SECURE?

In short: our goal is to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our security measures and efforts to protect your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or warrant that hackers, cyber criminals or other unauthorized third parties will not be able to defeat our security and inappropriately collect, access, steal or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

8. DO WE COLLECT INFORMATION FROM MINORS?

In short: we do not knowingly collect or market data from children under the age of 18.

We do not knowingly solicit data from or market to children under the age of 18. By using the Services, you represent that you are at least 18 years of age or that you are the parent or guardian of such minor and consent to the use of the Services by such dependent minor. If we learn that personal information has been collected from users under the age of 18, we will deactivate the account and take reasonable steps to promptly delete such information from our records. If you are aware of any data we may have collected from children under 18, please contact us at info@hffprotein.com.

9. WHAT ARE YOUR PRIVACY RIGHTS?

In summary: In some regions, such as the European Economic Area (EEA), the United Kingdom (UK) and Canada, you have rights that allow you greater access to and control over your personal information. You may review, change or cancel your account at any time.

In some regions (such as the EEA, the United Kingdom and Canada), you have certain rights under applicable data protection laws. These may include the right to (i) to request access to and obtain a copy of your personal information, (ii) to request rectification or deletion; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. You may make such a request by contacting us using the contact information provided in the “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” section below.

We will consider and act on any request in accordance with applicable data protection laws.

If you believe that we are processing your personal information unlawfully, you also have the right to file a complaint with the local data protection supervisory authority. You can find their contact details here: https://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.

Withdrawing your consent: If we rely on your consent to process your personal information, which may be express or implied under applicable law, you have the right to withdraw your consent at any time. You may withdraw your consent at any time by contacting us using the contact details provided in the “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” section below.

Please note, however, that this will not affect the lawfulness of the processing prior to your withdrawal nor, where permitted by applicable law, will it affect the processing of your personal information carried out on the basis of lawful processing grounds other than consent.

Opt out of receiving marketing and promotional communications: you can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails we send you, by replying “STOP” or “UNSUBSCRIBE” to the SMS messages we send you, or by contacting us using the details provided in the “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” section below. You will then be removed from the marketing lists. However, we may still communicate with you, for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests or for other non-commercial purposes.

Cookies and similar technologies: Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to delete cookies and refuse cookies. If you choose to delete cookies or refuse cookies, this may affect certain features or services or our Services. To opt out of interest-based advertising from advertisers on our Services, please visit http://www.aboutads.info/choices/. For more information, please see our Cookie Notice: https://hffprotein.com/es/politica-de-cookies/.

If you have questions or comments about your privacy rights, you can email us at info@hffprotein.com.

10. CONTROLS FOR NON-MONITORING FUNCTIONS

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting that you can enable to indicate your privacy preference not to have data about your online browsing activities monitored and collected. At this time, no uniform technology standard has been finalized to recognize and implement DNT signals. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you of that practice in a revised version of this privacy notice.

11. DO WE MAKE UPDATES TO THIS NOTICE?

In summary: Yes, we will update this notice as necessary to comply with applicable laws.

We may update this privacy notice from time to time. The updated version will be indicated with an updated “Revised” date and the updated version will become effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by sending you a notice directly. We encourage you to review this privacy notice frequently to stay informed about how we are protecting your information.

12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may send us an e-mail to info@hffprotein.com or by mail to:

HFF PROTEIN SUR S.L.
C/ Santiago Rusiñol, no 5 – Bajos 2
08750 Molins de Rei
Barcelona

13. HOW CAN YOU REVIEW, UPDATE OR DELETE THE DATA WE COLLECT FROM YOU?

Depending on the applicable laws of your country, you may have the right to request access to, change or delete the personal information we collect from you. To request to review, update or delete your personal information, please send a request form to info@hffprotein.com.